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ISO 9001: 2000 QUALITY SYSTEMS IN THE SMALL OR MEDIUM SIZED ENTERPRISE [SME] Typically, the following criterion might be adopted: All aspects of the management system must add value to the activities of the organisation in relation to the resources required to implement and maintain each aspect.

Advantages of an ISO 9001 Quality Management system • 1. Advantages of a Quality Management System (ISO 9001) by: Wouter Rodrigues www.qualicertus.co.za • 1. ACHIEVING INTERNATIONAL RECOGNITION • International Standards Organization (ISO), is recognized globally as the leading authority on quality management. BOOSTING EMPLOYEE MORALE • There are factors present in any organization which play very important roles in motivating staff. • Examples: - • Management Commitment, having clearly defined Roles & Responsibilities, established training systems and programs etc. • The presence of these and many more factors which are included in the ISO 9001:2008 system, all play a role in illustrating to staff that their role in the organization not only affect quality, but also the overall success of the organization.

Www.qualicertus.co.za Advantages of a Quality Management System (ISO 9001) • 3. ENSURING CUSTOMER SATISFACTION AND INCREASED EFFICIENCY • By implementing the ISO 9001:2008 in your organization, customer satisfaction is ensured as the quality system ensures consistency, efficiency and the organization’s dedication to rendering a quality service or product to the consumer. • The purpose of implementing and maintaining the ISO 9001:2008 Quality Management System is to maximize the quality and efficiency of the processes leading to the final product or service. • The Quality Management System consists of guidelines which are implemented within the organization for the employees to follow. These guidelines include factors such as trouble-shooting, transitions and training. Www.qualicertus.co.za Advantages of a Quality Management System (ISO 9001) • 4.

CONSISTENCY OF ALL PROCESSES WITHIN THE ORGANIZATION • Consistency within all processes in an organization minimizes the opportunity for error. • These processes include from the research, design & development stage and the process of making changes to the processes to ensure a good quality product or service, right through to the actual delivery to the consumer. • This consistency ultimately ensures that the final product or service is of a consistent quality. Www.qualicertus.co.za Advantages of a Quality Management System (ISO 9001) • 5. IMPROVEMENT OF PROCESSES BASED IN DOCUMENTED FACTS • It will be necessary to make changes to processes within an organization to improve and maintain the quality of a service or product. • Audit processes, Management Review and Improvement processes based on documented data are outlined by the ISO 9001:2008 Quality Management System.

• Improvements based on facts are carefully planned and implemented. • This is assisted by the use of the system of Documentation and Analysis. • This will in turn ensure that all decisions made by management are the best decisions for your organization.

Custom xbox 360 skins. Www.qualicertus.co.za Advantages of a Quality Management System (ISO 9001) • 6. FACTUAL APPROACH TO DECISION MAKING • There are a clear set of instructions within the ISO 9001:2008 Quality Management System regarding the process reviews and audits.

• These instructions facilitate decision making and information gathering based on factual data collected within the processes. WELL STRUCTURED AND EFFECTIVE DOCUMENTATION • The ISO 9001:2008 Quality Management System requires that all processes are documented including any discrepancies, errors and changes. • Staff accountability and consistency throughout production is then therefore ensured. Traceable records are therefore also then available.